REZUD / Legal notice
Data deletion and service cancellation
How to request manual data deletion, stop a service or withdraw Rezud access.
Last updated:
Website owner
Rezud es un servicio de NOVACAST AI, S.L.
- Owner
- NOVACAST AI, S.L.
- Trade name
- Rezud
- Spanish tax ID (NIF)
- B05867635
- Registered office
- Plaza Europa, número 38, 16 B, 08902 Hospitalet de Llobregat (Barcelona), España
- Office
- Calle Valencia, 243 bis, planta 2, puerta 4, 08007 Barcelona, España
- Telephone
- +34 657 086 618
- ben@rezud.com
- Registration details
- Inscrita en el Registro Mercantil de Barcelona, Tomo/I.R.U.S. 1000481464464, Folio 1, Hoja B-666319, Inscripción 1ª, de 5 de noviembre de 2026.
Send a request
Write to ben@rezud.com stating whether you want to exercise a data right, stop a service or withdraw access. Identify the business or restaurant and affected service; for a reservation, provide the date and reference if available. Where possible, use the email address you used with the service. Do not send passwords, tokens, complete private links or identity documents unless necessary and requested through an appropriate channel.
Manual checks and response
Requests are reviewed manually. We may ask for the minimum information needed to verify your identity or authority to represent the business. If the restaurant or another customer is the controller, we will coordinate the request with it and follow its applicable instructions. We will explain the actions taken, any data that must be kept and why, and the next steps. Legal time limits apply; this page does not offer automatic or instant deletion.
Google: stop access
The business can remove the management access granted to Rezud in its Business Profile. The holder of the account that granted OAuth can revoke that connection in their Google account. The current model uses authorised operational accounts, so the customer is not always the holder of that OAuth consent. Tell us so we can coordinate stopping the service. Removing permissions prevents future access once Google makes the removal effective, but does not itself delete the cache, reports or emails already generated.
What an erasure request covers
We review contact details, local content, drafts and queued messages related to the request, according to the service and the requester's authority. The ordinary review cache expiry is 29 days per copy; it does not replace assessment of a rights request. Operation records and data needed for obligations or claims are assessed separately. We cannot delete other people's reviews published on Google. Any action on published content must respect the platform's permissions and procedures.
Reservations and the restaurant controller
Cancelling a reservation is not the same as requesting erasure of its data. Contact the restaurant's privacy contact shown with the reservation or write to us to coordinate the request. Ordinary retention is stated in that notice: Kaori currently specifies 30 days from the expected end time and up to 7 additional days for recovery copies managed by Rezud. Erasure or restriction must account for the use of those copies in a possible restoration. Delivered emails remain subject to management of their respective mailboxes.
Devices and PWA notifications
You can disable the subscription through the available business functions or ask us to remove it, and also revoke notification permission in the browser. Revoking a device removes its subscription and cancels local sends that have not yet happened. Uninstalling the PWA, closing a window or clearing browser data does not itself mean all server data has been removed. Also report any lost device or access that should be revoked.
External copies, contract and complaints
Local deletion does not automatically withdraw received messages, data on Google or copies controlled by other providers. We will assess the actions appropriate to our role and explain applicable limits or exceptions. Commercial cancellation follows the accepted contract and is separate from your personal data rights. Use ben@rezud.com for questions or follow-up; you may also contact the Spanish Data Protection Agency at www.aepd.es.