REZUD / Legal notice
Terms of service
Terms for purchasing and using Rezud's business services.
Last updated:
Website owner
Rezud es un servicio de NOVACAST AI, S.L.
- Owner
- NOVACAST AI, S.L.
- Trade name
- Rezud
- Spanish tax ID (NIF)
- B05867635
- Registered office
- Plaza Europa, número 38, 16 B, 08902 Hospitalet de Llobregat (Barcelona), España
- Office
- Calle Valencia, 243 bis, planta 2, puerta 4, 08007 Barcelona, España
- Telephone
- +34 657 086 618
- ben@rezud.com
- Registration details
- Inscrita en el Registro Mercantil de Barcelona, Tomo/I.R.U.S. 1000481464464, Folio 1, Hoja B-666319, Inscripción 1ª, de 5 de noviembre de 2026.
Business services and contracting
Rezud provides software and digital management services to businesses and professionals. These terms describe the general framework; the specific scope is set out in the accepted quotation or contract. Visiting the website, viewing a demonstration or contacting us does not activate a subscription or mean acceptance of a price. Making a restaurant reservation does not purchase a business service from Rezud.
Scope and configuration
The accepted offer should identify the locations, functions, report recipients and necessary access. It may include review management, Business Profile support or reservations. Functions outside that scope require an additional agreement. Meta or WhatsApp connections and native applications are not part of the current service.
Authorisation and business control
The customer must have authority to represent the business and authorise the requested access and operations. The customer retains control of its accounts and must keep supplied information current. The current model uses management access and authorised operational accounts; it is not presented as a self-service OAuth connection. Customers can withdraw access, recognising that this may prevent continued service. They must not share passwords or request actions for businesses they are not authorised to manage.
Replies, AI and reports
Replies may be prepared with AI and published according to the agreed rules and authorisation; prior human review of every reply is not guaranteed. The customer should specify the tone, information and situations requiring intervention. Reports summarise opinions and may contain errors: they do not by themselves establish facts, employee conduct or liability. Google controls publication and visibility on its platform. Rezud does not guarantee ratings, rankings, removal of criticism or commercial results. Automated publishing requires the business’s prior, specific and express authorisation.
Reservations and personal data
The restaurant determines its opening times, availability, capacity and service conditions, and is responsible for its relationship with the guest. It must provide accurate information, address individuals' rights and give lawful data instructions. Where Rezud acts as a processor, the scope must be governed by the applicable data processing agreement. This page does not state that such an agreement is concluded merely by using the website. The privacy policy and restaurant notice describe the processing.
Authorised use and access protection
Business access and notifications must be used by authorised people. The customer should review enabled devices, report loss or unauthorised access and avoid sharing private links. Interference with the service, access to others' information, and use for fake reviews, unlawful content or instructions that infringe rights are not permitted. Notifications also depend on the browser, device and granted permissions.
Price, term and payment
Price, taxes, billing frequency, payment dates, duration, renewal and cancellation conditions are those expressly accepted in the quotation or contract. These terms do not set a general price, minimum term, automatic renewal or penalty. Changes to scope or price must be agreed through the relevant contracting channel. To clarify a quotation or invoice, write to ben@rezud.com.
Availability and external services
Rezud depends on external services including Google, OpenAI, hosting, email and notifications. Their incidents, limits or changes may affect some functions. Guaranteed service and support levels, if any, must appear in the accepted agreement. Rezud is independent and does not present itself as a representative, official partner or certified service of these platforms. We will communicate relevant incidents we become aware of and coordinate measures appropriate to the contracted service.
Cancellation, interruption and data on termination
Request cancellation at ben@rezud.com; the accepted conditions apply. Withdrawing permissions may stop technical operations without itself ending the contractual relationship. A function may need to be interrupted for security, lack of authorisation or legal or technical inability, proportionately and with customer information where possible. On termination, access and the disposition of data will be reviewed under the agreement, the controller's instructions and applicable rules. Immediate deletion of delivered emails, recovery copies or records that must be retained is not promised.
Responsibility, changes and contact
Each party is responsible under applicable rules and the commitments it has accepted. These terms do not exclude liability that cannot legally be excluded or replace mandatory rights. Changes to this page do not themselves alter the price, duration or scope of an existing contract. Disagreements will first be addressed through the contact channel without limiting available complaints procedures or courts competent under the law. Contact: ben@rezud.com.